Shipping and Refunding Policies
SkinCare Matters chooses to avoid mass production. We are small by choice because we like it up close and personal.
Your product is handcrafted with care and intentionality. Once payment clears you can expect your order to be fulfilled and shipped or ready for pickup within 7-10 business days.
**Locals- You will be notified when your order is ready and be given a time slot to pickup
**Shipped orders will have a tracking number
**Return Policy**
SCM does their best to make it right. In the case your product is not right for you, please email us and we will discuss how to make it better. Customer must send product back for an exchange.
Once order is shipped, SCM is not responsible for packages. You will be provided with a tracking number. Please understand Body Butter can melt in warm temperatures. In warm months, SCM provides an ice pack and thermal wrap to keep it cool. Consider your temperatures and weather forecast where you live before you order, for we do not offer exchanges for butter that has melted in transit. It begins to get soft around 78 degrees.
(859) 982-4174
**Before Purchasing**
SkinCare Matters products are free of chemicals that other skincare companies typically use. They are free of toxic shelf stabilizers, binders and fillers. SkinCare Matters makes no medical or health claims. As all Essential Oil companies advise, please do your own research, use with care, and start slow to see if they are right for you and your skin. Every person’s body responds differently to them.
**All products: Always test on skin first, especially if new to Essential Oils.**
Clay Mask- lumpy irregular texture is expected. As it’s exposed to air, solution may harden over time and become more of a solid texture. It is still usable and effective, but if you enjoy a thinner, pudding texture, it’s best to enjoy within about three months. Slight redness or tingling is normal after use, as it is a detox mask, and may bring impurities to the surface. Please follow by a moisturizer or Body Butter. If irritation continues, decrease amount of drying time. If it persists, discontinue use.
Whipped Body Butter- easily melts. Treat it like real butter. Store at a stable room temperature. Keep away from sunlight, heat, vents, and drastic temperatures. Once it melts, it will return to liquid and not have a whipped texture. It is an oil based product, so it may leave oil residue on fabrics. Wait until skin absorbs it fully before coming into contact with fabrics. If kept at recommended temperature, Butter will still be effective up to about a year.
Sprays and Lotions- contain no conventional fillers. Shake often and before each use as oils naturally separate.
Epsom Salts- should be used approximately within a month of purchase. Over time, the scent and texture changes and they will leave a sticky film behind. Be sure to enjoy by the “best by” date.
Foaming Soap- cloudiness is normal. Don’t shake vigorously, but give it a swirl periodically.